Business Intelligence (BI) is the transformation of data into knowledge that can be used easily to make better business decisions, faster. BI solutions are applied to improve business performance across most operational functions, from financial management to supply chain logistics and customer service. Most BI investments aim to deliver returns in areas such as cost reduction, operational efficiency improvement and financial performance monitoring.

BI solutions enable companies to extract value from the huge volumes of operational data they generate in, for example, ERP systems. Projects typically involve aggregating large data sets and providing analysts with the tools they need to manipulate, model and view the data. Executive level information dashboards are then created to provide the business with the intelligence needed for decision-making.

We design, build and operate BI solutions and provide consulting advice on how BI can be applied successfully to our clients' businesses. As is typical for BI, our solutions are used for a diverse range of applications. Examples, include analysing customer growth and spend in the mobile telecoms market to evaluating data on food content for the government's Food Standards Agency. We have a particular specialism in the use of BI for the analysis and optimisation of contact centre performance.