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Communications Monitoring
Communications Monitoring
Internet and telephone communications form a critical part of doing business or indeed perpetrating fraudulent or non-compliant behaviour. Ever increasing regulatory requirements are placing pressures on organisations, fuelling an industry of monitoring products that now allow organisations to:
- Manage compliance policies.
- Intercept non-compliant electronic and Internet messages in multiple formats.
- Analyse message content.
- Search message archives in both free text and audio.
- Perform analysis of key communications channels within the organisation or with customers and on what topics.
- Index or transcribe audio content for searching purposes.
What we do
We design, build and maintain communications monitoring applications. As examples, we recently provided a solution to a radio station to monitor their broadcasts for the presence of advertising messages and are working with banks to tackle the issue of non-compliant email and Internet messaging. We apply our specialist knowledge of the leading products and capabilities to address business problems that include:
- Fraud detection.
- Infringement of mandates in regulated financial organisations.
- Use of advertising in broadcast audio.
- HR and knowledge management applications.
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