Press releases

Press resources

2002 Press releases

• Detica Supports Contact Centre Centralisation Project for HM Customs and Excise
  27 November 2002
  HMC&E officers are set to gain major benefits from 24/7 centralised information and faster response times.

• Interim results announced
  26 November 2002
  Detica announces the interim results for the six month period ended 30 September 2002.

• Detica Says Banks Cannot Afford Last Minute Rush to Comply With Basel II Accord
  18 November 2002
  In the current climate of corporate uncertainty, the size of the Basel II prize is potentially great, but so too are the costs of getting it wrong.

• Detica Hires Customer Insight Guru - Their 50th Recruit This Financial Year
  6 November 2002
  IT services specialist bucks trend against a background of redundancy.

• Detica to Lead Contact Centre Optimisation at National Express Group
  25 October 2002
  National Express to benefit from increased efficiency at the Qjump Contact Centre.

• Improving Contact Centre Performance - Pure Focus on Cost Reduction will Lead to Reduction in Profit, say Detica
  25 October 2002
  Customer and employee experience is key to optimising contact centres and reducing costs.

• Detica Group plc - pre-close period trading update
  30 September 2002
  Interim results expected to be in-line with consensus forecasts.

• Detica Warns of Major Monetary and Reputation Risk from Internal Fraud
  27 September 2002
  Companies primarily focused on external fraud are highly vulnerable to losing £billions to fraudsters operating from the inside.

• 2002 Annual General Meeting
  30 July 2002
  Detica held its 2002 Annual General Meeting at the Company's head offices in Guildford, Surrey today.

• Banks Which Don't Exploit 3g Mobile Services Risk Losing Customers
  27 June 2002
  Research shows that 42% of those most likely to adopt 3G services may be prepared to switch banks if their own does not make 3G services available to them.

• Consumers Say 'Yes!' To 3g - With Some Provisos .
  27 June 2002
  Detica research shows companies set to ride on positive consumer reactions to 3G services but need to move quickly and address the potential barriers, to avoid 'The WAP Trap'.

• Preliminary results announced
  18 June 2002
  Detica announces the preliminary results for the year ended 31 March 2002.

• Preliminary results announced
  18 June 2002
  Detica announces the preliminary results for the year ended 31 March 2002.

• Notification of results date
  30 May 2002
  Deitca will announce its preliminary results for the year ended 31 March 2002 on Tuesday 18 June 2002.

• Businesses Not Making Good Use Of Customer Data, Says Detica
  15 May 2002
  Few UK companies are collating and exploiting data, indicates new research.

• Consumers Reject Selfish Service
  1 May 2002
  75% of consumers feel that, when a company introduces a new self-service, it is often used to help the company rather than them.

• Most Of Uk Population Not Ready For Self Service Yet, Says Detica
  1 May 2002
  Detica research shows that only 'early adopters' are comfortable with, and taking full advantage of self-service communications technology as it stands at present.

• Final pricing press release
  25 April 2002

• Detica Helps Ministry Of Defence Prepare For Freedom Of Information Revolution
  24 April 2002

• Detica Helps Marketing Professionals
  16 April 2002

• Detica publishes listing particulars
  8 April 2002

• Detica announces intention to float
  18 March 2002

• Companies Wasting Money On 'Flashy' eCrm, Says Detica
  6 March 2002
  New research shows companies concentrate on unnecessary 'flashy' presentation rather than delivering a positive experience for customers.

• Customers Say eCrm Is A Let Down, According To Detica Research:
  6 March 2002
  73% of customers believe eCRM services have been introduced largely for the benefit of companies and not consumers.

• Electricity Suppliers Worst At eCrm, Say Customers
  6 March 2002
  Retail banks are seen as the best of a bad bunch when it comes to customer service experiences, according to new research by Detica.

• Still A 'Head In The Sand' Approach To IT Security
  20 February 2002
  Independent research shows only one in four FTSE 500 companies have heard of security standard BS7799 and just one in ten are seeking accreditation.